RETURN & EXCHANGE POLICY
Thank you for ordering from Salty Mermaid. If you have questions about your order, please contact customer service department at email@example.com. All items are quality controlled and checked for any faults before they are shipped to our customers. Should you receive an item that is not in its expected condition please contact customer service immediately.
Except as otherwise provided, Salty Mermaid has a 14-day return policy. All returns must be sent back within 14 days of receipt. Salty Mermaid reserves the right to refuse returns that are (1) shipped after the 14-day grace period: (2) not in the original, undamaged packaging; (3) worn; (4) altered; (5)washed; (6)or damaged in any way. Please try on over underwear for sanitary reasons, and do not remove protective slip. All tags must be fully attached at the time of return, including hygienic liner. Products that are soiled, worn, damaged or laundered will not be accepted. Soiled garments will be returned to Buyer.
Salty Mermaid is unable to accept returns for items purchased at other retail locations or other websites.
End of season sale items are FINAL SALE and are not eligible for return or exchange. Black Friday and Cyber Monday discounted items are FINAL SALE.
Buyer must make all claims to shipping carrier for packages lost or damaged in transit. Salty Mermaid is not responsible for delays in shipping or delivery due to forces outside its control such as weather. Salty Mermaid does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. Salty Mermaid reserves the right to refuse return of any merchandise that does not meet the above return requirements at Salty Mermaid’s sole discretion.
PLEASE NOTE: Original shipping and handling fees are not refundable.
Salty Mermaid will send Buyer an email when Buyer’s return package is received at the Salty Mermaid facility. Please note, returns may take between 3-10 business days to process upon reaching the Salty Mermaid facility. Once the return is processed and the refund to Buyer is issued, Buyer will receive a refund confirmation email. Refunds can take several business days to reflect on the credit card account of Buyer depending on the financial institution of Buyer. Salty Mermaid will refund Buyer through the same method Buyer used to pay, and email Buyer once complete.
DO I NEED TO RETURN ALL GOODS RECEIVED?
If you are exchanging or returning, you only need to return the Product you wish to exchange.
HOW DO I ARRANGE A RETURN?
Please contact our Customer Service email by replying to your order or tracking confirmation. You will receive a label via email and apply to the box and return addressed to our attention. If you have any questions or need assistance please email our mermaids at firstname.lastname@example.org.
If you’re exchanging the Product for another, we will send your new piece/s out, and email you a new tracking number
Credits will be issued based on original payment method, excluding any applicable shipping charges, duties and taxes. Buyer may be able to apply for a refund of your duties and taxes with your government’s customs department. Unfortunately, exchanges are not permitted on international orders. If you need a different size or color of a purchased item, or a new item altogether, then please return the item you do not want.
Any claim, dispute or controversy between you and Salty Mermaid arising from or in way related to your use of our website or Buyer’s purchase or use of our products shall be governed by the laws of the State of Florida, without regard to conflicts of law. The exclusive venue for any action involving you and Salty Mermaid shall be the state or federal courts located in Hillsborough County, Florida.
YOU AND SALTY MERMAID HEREBY WAIVE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY RIGHT TO A JURY TRIAL WITH REGARD TO ANY CLAIM OR DISPUTE BETWEEN YOU AND SALTY MERMAID.