Returns & Exchanges

SALTY MERMAID   X   HAPPY RETURNS

RETURN & EXCHANGE POLICY

Thank you for ordering from Salty Mermaid. If you have questions about your order, please contact our customer service department at customerservice@saltymermaid.com. All items are quality controlled and checked for any faults before they are shipped to our customers. Should you receive an item that is not in its expected condition please contact customer service immediately.

Except as otherwise provided, Salty Mermaid has a 14-day return policy. All returns must be sent back within 14 days of receipt. Salty Mermaid reserves the right to refuse returns that are (1) shipped after the 14-day grace period; (2) not in the original, undamaged packaging; (3) worn; (4) altered; (5) washed; (6) or damaged in any way. Please try on over underwear for sanitary reasons, and do not remove protective slip. All tags must be fully attached at the time of return, including hygienic liner. Products that are soiled, worn, damaged or laundered will not be accepted. Soiled garments will be returned to Buyer.

All refunds are subject to a 20% restocking fee.

Clearance items can only be returned for 50% of the original value via store credit.

Salty Mermaid is unable to accept returns for items purchased at other retail locations or other websites.

Buyer must make all claims to shipping carrier for packages lost or damaged in transit. Salty Mermaid is not responsible for delays in shipping or delivery due to forces outside its control such as weather. Salty Mermaid does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. Salty Mermaid reserves the right to refuse return of any merchandise that does not meet the above return requirements at Salty Mermaid's sole discretion.

 

 

DOMESTIC BUYERS

We offer customers the option to add Free Returns and Package Protection at checkout for a small upfront fee. If Free Returns was selected at checkout, your return shipping label is covered — there are no additional label fees when sending an item back.

  • Free Returns and Package Protection cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts. 
  • Return coverage cannot be added to an order after it has been placed.
  • If Free Returns and Package Protection was not selected at checkout, the Buyer is responsible for the cost of return shipping. 
  • Free Returns covers return shipping only; the 20% restocking fee still applies to all refunds.

 

HOW DO I ARRANGE AN EXCHANGE/RETURN?

Please start your return or exchange through our returns portal. If you have any questions or need assistance please email our mermaids at: customerservice@saltymermaid.com. 

If you are processing an Exchange, we will send your new piece/s out upon receipt of items, and email you a new tracking number.

 

DO I NEED TO RETURN ALL GOODS RECEIVED?

If you are exchanging or returning, you only need to return the Product you wish to exchange.

 

LOST, STOLEN, OR DAMAGED ORDERS

If your order is lost, stolen, or damaged in transit, file a claim here.

 

 

INTERNATIONAL BUYERS

International orders are eligible for returns, however the Buyer is responsible for shipping the items back in order to receive a refund. Free Returns coverage is available for US orders only and does not apply to international orders. To initiate an international return, please start the process through our returns portal. Items must be shipped back to:

Salty Mermaid Swimwear
175 E Alamo Dr, #2143
Lakeland, FL 33813

Please note this is just a warehouse and not a physical store.

 

GOVERNING LAW

Any claim, dispute or controversy between you and Salty Mermaid arising from or in way related to your use of our website or Buyer’s purchase or use of our products shall be governed by the laws of the State of Florida, without regard to conflicts of law. The exclusive venue for any action involving you and Salty Mermaid shall be the state or federal courts located in Hillsborough County, Florida.

YOU AND SALTY MERMAID HEREBY WAIVE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY RIGHT TO A JURY TRIAL WITH REGARD TO ANY CLAIM OR DISPUTE BETWEEN YOU AND SALTY MERMAID.